Our Clients Say

" The gains we see are not only in the motivation and understanding of the employee but also in the financial gain from reducing non-conformance’s"

" In today’s ever changing market it is essential to have all employees trained in a common company-wide understanding of customer requirements, and to operate in a spirit of teamwork and co-operation "

" The success of [ TQM ] implementation has been that senior management realise the importance of involving the staff in the decision making process to ensure the long term success of projects. Workers…are an integral part of the organisation and their opinions and actions count "

" The implementation of TQM and ISO 9000 resulted in improved teamwork, better customer relations and a reduction in the price of non-conformance. We were able to achieve ISO 9002 certification in a record time .… through Total Quality Management Associates, an organisation suited to the needs of medium sized companies "

" TQM has changed our attitude and ways of doing things. Employees are much more involved in day-to-day activities and as teams they take pride in what they do… solve their own problems.… improved employee relationships, high morale and effective participation …"

" Our business drastically needed to change the attitudes of employees and build teamwork within departments...Total Quality Management Associates were instrumental in transforming our business, tailored to our needs. A substantial reduction in operating costs.... improved attitudes, participation and effective teamwork are now an integral part of our business "

" TQM Associates worked with us to ensure a successful first time audit and subsequent ISO 9002 certification. We realise that there is no turning back and we are making use of their services on the next step of the journey being continuous business improvement and the upgrading of our systems to meet the requirements of the new ISO 9001:2000 standard. "

" Going through the process of achieving ISO 9001 through the TQM process was an exciting and challenging one. We achieved phenomenal change in process ownership, pride, understanding and communication between employees…. now we have developed a culture and a firm base on which to grow our business. Without the assistance of TQM Associates this process would probably have been prolonged and we would not have achieved certification within TQM, as successfully. "

" We have been on the quality journey for many years and due to the ever changing and competitive economic climate we had to seek niche opportunities to enhance internal and external customer relations and supplier partnerships. Utilising the services of TQM Associates in integrating quality in day to day business operations was an exciting and challenging event with enormous success. They have the experience and expertise to enhance and fully integrate our quality management initiatives into our main computerised system namely SAP to such an extent that quality is now part of the business and not an entity on it's own. Integrating ISO 9000 within SAP has made the quality journey even more exciting and easier to use and maintain. The result was a "paperless" system with on-line employee involvement that has a direct and rewarding impact on our customers. There services come highly recommended."

"We required an aligned, systematic and controlled approach to ensuring an effective customer communication mechanism. The need was to formalise and structure our department to ensure consistency of purpose and we had to be aware of the sensitivity of information we send out to the market place. We decided to pursue the route of an ISO 9002 quality management system which was designed to accommodate these specific needs. A continuous improvement system was also incorporated which inspired improved decision making based on actionable data. We made use of the knowledge and expertise of TQM Associates to facilitate the design and implementation of the ISO 9002 system. The result was a first time audit and most importantly a functional, practical and well aligned business operating system on which we can build and continuously improve. The ground work has been done, all that remains is for us to maintain and improve our formalised system to enhance methods of communication. Thanks to TQM Associates for an unimaginable and exciting experience"

CORPORATE COMMUNICATIONS

"The development and integration of the Ford Q1 and the new ISO 9001:2000 version quality systems within our own business operations has been a long and exciting journey which has culminated in our company being certified internationally by two external certification bodies. The potential for growth expansion including the increase in customer loyalty are significant spin off's of the whole journey. Recognised by similar industries as conforming to their specifications has also culminated in business expansion and growth through other sectors. Niche market penetration and the supply of products and services internationally has now been established. The sky is the limit!". TQM Associates facilitated the development and integration process with us and was instrumental in ensuring we achieved our goals. To them we say thank you and all the best"

MAJOR FUEL SUPPLIER