Instructions
Please check a response for the following statements, based upon how much you agree or disagree with each one.
Do you need to receive a benchmarked report of your response? Please provide your details at the end of the evaluation.
Strongly disagree
Disagree
Agree
Strongly agree
1.
We view our business system as a group of interrelated processes rather than a group of departments
2.
Our process goals are aligned with our business goals
3.
Equal value is placed on the satisfaction of internal and external customers
4.
We document our processes using text
5.
We document our processes using flowcharts
6.
We understand how the various processes link within the business system
7.
We use our process documentation to evaluate the effect of a change in process
8.
We differentiate between processes and procedures
9.
We have identified suppliers to each process
10.
We have defined minimum expectations from these suppliers
11.
We have defined how to provide feedback when expectations are not met
12.
We measure the performance of internal suppliers
13.
We review the performance of internal suppliers periodically
14.
We have recorded improvement from our internal suppliers
15.
We ensure cross functionality in process design and development
16.
We know who the direct customers of our processes are
17.
We have defined process goals
18.
We review process goals with customers to ensure alignment
19.
We obtain regular feedback from our immediate internal customers
20.
We have established measurements of customer satisfaction
21.
We have recorded improvement in our processes
22.
Process owners have been assigned to each process
23.
All process owners have been trained in process improvement
24.
All process owners have been trained in the responsibilities of process ownership
25.
One or more of our leadership is formally committed to process improvement (a champion)
26.
The compensation of process owners is tied to achievement of goals and process improvement
27.
Problems are viewed as opportunities to improve a process
28.
Process opportunities have been defined and prioritised
29.
The top three opportunities for each process have been identified
30.
We align our processes with world best practices
31.
New employees are educated using process documentation
32.
Employees are rewarded for process improvement ideas
33.
New employees receive training in their process, process goals and their role in meeting process goals
34.
Process users know where they stand in relation to achieving goals
35.
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