HelpDesk software is shared by all members of
a support area. The most important being first point of contact for the helpdesk;
(the staff that receive job requests for later resolution), where accuracy
and appropriate decision making must be quick and efficient.
Established in 1998, Merging Technologies is a
South African company, specialising in the development of Microsoft Access
database software, that is innovative, affordable, efficient, and easy-to-use.
Our decision to base our products on Access was threefold.
Firstly; the cost of SQL server software is often out of the reach of many
a SME.
Secondly; not that many applications really require the power
and scale of SQL.Server.
Thirdly, as part of the Microsoft Office family, Access programs easily integrate
and share the resources of this suite.
Award winning CentreDesk Group of applications.
Helpdesk software generally provides a common database that is used by
support staff to provide professional and prompt service. Information can
be collected, shared and used to assist in the resolution of support issues.
In 2002 we introduced ServiceLog, a multi-user help desk program that
was originally a custom application developed for a local company. (Now
CDRepairs)
The application remains a powerful help desk application for companies that
service sites or various departments within an organization.
All our Help Desk applications use a common data
source, and can therefore be interchanged, depending on your needs.
Merging Technologies remains on the cutting edge of software development and
improvement of help desk software.
